The following is a general guideline for the process we use in creating a new document.  The process is often modified by clients due to time and budget constraints.  Nonetheless, this process serves as a handy checklist by which to ensure that all elements are completed.

Planning Phase
     1. Conduct initial consultation (no charge)
     2. Collect resource material
     3. Perform task and audience analysis
     4. Create outline
     5. Create project plan
     6. Meet to review task and audience analysis, outline, and plan

Writing Phase
     1. Conduct subject matter expert interviews as required
     2. Write first draft
     3. Edit first draft
     4. Meet to review first draft
     5. Incorporate changes
     6. Write second draft
     7. Edit second draft
     8. Meet to review second draft
     9. Incorporate changes

Finalization Phase
     1. Create index
     2. Proofread final draft
     3. Deliver acceptance copy
     4. Meet to review acceptance copy and review project as a whole
     5. Incorporate changes to document and overall process
     6. Deliver final copy along with development files